Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Customer Success team.

Key Responsibilities

• Build and maintain strong relationships with customers, understanding their specific needs and goals
• Guide new clients through the onboarding process and ensure effective use of the product
• Track key performance indicators (KPIs) and provide reports on customer health and satisfaction

Required Qualifications

• Degree in computer science, business, or relevant experience
• 2-3 years' experience in system implementation or change management
• Minimum 2 years working in a SaaS and Enterprise software company
• Minimum of 3 years in a Customer Success Manager/Relationship Manager/Account Manager role
• Experience working with clients in the AML/KYC domain is preferred