Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) to drive customer adoption and satisfaction.

Key Responsibilities:

• Guide new customers through a seamless post-onboarding experience
• Proactively engage with customers to ensure feature adoption and value realization
• Educate customers on best practices and provide tailored solutions

Required Qualifications:

• 3+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
• Experience managing a portfolio of SMB and mid-market customers
• Comfortable with technical conversations and explaining software features
• Experience with CRM tools and customer engagement platforms
• Ability to thrive in a fast-paced startup environment