Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Pet).

Key Responsibilities

• Proactively engage with customers to mitigate churn and re-engage those showing decreased activity
• Work with customers initiating cancellation to understand concerns and attempt to retain their business
• Follow up with customers based on their Net Promoter Scores to gather feedback and address concerns

Qualifications

• Bachelor's degree or equivalent experience in Business, Communications, or a related field
• 2+ years of experience in Customer Success, Account Management, or a related role, preferably in a SaaS environment
• Ability to analyze customer data to inform engagement strategies
• Familiarity with Salesforce, Intercom, Tableau, and/or Metabase is a plus
• Strong background in customer onboarding, training, success, or support