Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client relationships and drive product adoption.

Key Responsibilities

• Own the customer relationship and develop strategic customer roadmap plans
• Launch and support customer onboarding, training, and piloting of new products and services
• Gather customer feedback and identify opportunities for increased usage and scalability

Required Qualifications

• 2+ years of customer success, account management, or equivalent experience with large enterprise customers
• Experience navigating complex political environments within enterprise organizations
• Proven success in driving product adoption and customer engagement
• Ongoing knowledge of the insurance industry and trends is preferred