Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customers achieve their goals and maximize their investment in the platform.

Key Responsibilities

• Act as a trusted advisor and strategic partner throughout the customer journey to enhance engagement and secure renewals
• Develop tailored success plans and provide ongoing training and support to drive product adoption and ROI
• Lead the renewal process and collaborate with internal teams to resolve customer challenges and ensure a seamless experience

Required Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or a related role, preferably in a SaaS or technology environment
• Proven track record in driving renewals and managing complex customer accounts
• Strong relationship-building skills to engage with multi-level stakeholders
• Ability to manage multiple deadlines with excellent organizational skills
• Willingness to travel for customer meetings and team events (no more than once a quarter)