Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of clients, ensuring they realize the full value of the platform
• Build and maintain strong relationships with customers to drive product adoption and retention
• Collaborate with cross-functional teams to address customer needs and improve overall customer experience

Required Qualifications

• 3-5 years in a Customer Success or Account Management role
• 1-2 years of experience supporting SaaS products
• Experience working with the Higher Education sector and Learning Management Systems (LMS)
• Proven ability to influence key stakeholders at all levels of an organization
• Strong organizational skills with effective time management abilities