Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (EU/US) to drive client adoption, engagement, and satisfaction across enterprise clients.

Key Responsibilities

• Collaborate with cross-functional teams to create and implement customer success strategies
• Manage the customer lifecycle, ensuring value realization and achievement of operational metrics
• Establish a feedback loop with customers to inform product development and support sales enablement

Required Qualifications

• Based in Europe or the US to support EMEA & NA clients
• Bachelor's degree in Business, Marketing, or a related field
• 3 to 5 years of experience in customer success or related roles within a B2B SaaS domain
• Experience in the Regulatory/Compliance domain is a plus
• Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Zendesk)