Customer Success Manager

Job Summary

A company is looking for an OpenBlue Customer Success Manager (remote).

Key Responsibilities

• Lead a culture of Customer Success to ensure optimal customer experiences
• Collaborate with sales and cross-functional teams to execute customer success strategies
• Drive customer success outcomes by achieving key performance indicators and increasing renewal rates

Required Qualifications

• Bachelor's degree
• 5+ years in a Customer Success role in a B2B and SaaS environment
• 5+ years of experience in Customer Success, Account Management, and/or Sales
• Experience with multi-million-dollar customers
• Proven ability to drive process improvements for better customer experiences