Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Central region.

Key Responsibilities

• Conduct regular check-ins and business reviews to ensure customers are utilizing the platform effectively
• Develop tailored success plans and establish success metrics aligned with customer business goals
• Manage account renewals and identify upsell opportunities to enhance customer value

Required Qualifications

• Bachelor's degree in a related field
• 3+ years of experience in Customer Success or Account Management with mid-market customers
• Experience in a fast-paced startup environment
• Familiarity with SaaS business models and Customer Success Platforms
• Legal Tech experience or working with law firms is a plus