Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to provide support and training to customers using their platform.

Key Responsibilities

• Act as a primary point of contact for customer inquiries, providing effective support and troubleshooting
• Deliver product training and monitor customer engagement to identify risks and opportunities
• Collaborate with cross-functional teams to advocate for customer needs and contribute to documentation

Required Qualifications

• At least 2 years of customer-facing experience in roles involving troubleshooting or product education
• Strong technical problem-solving skills and ability to learn intricate tools or workflows
• Demonstrated ownership of customer interactions with proactive follow-up
• A systems thinker who understands connections across processes and customer experiences
• Exposure to SaaS environments or technical product ecosystems is preferred