Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to handle customer inquiries and support.

Key Responsibilities:

• Respond to and resolve customer support tickets in a timely manner
• Utilize AI chatbot and escalate complex issues as needed
• Conduct same-day video support calls as required

Required Qualifications:

• 1-2 years in a customer support or service role
• Experience with ticketing systems (e.g., Hubspot, Jira, etc.)
• Associate's or bachelor's degree preferred