Customer Support Agent

Job Summary

A company is looking for an L1 Customer Support Agent.

Key Responsibilities

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents
• Creating and reviewing business incidents for accuracy and compliance with SLA
• Monitoring product status and engaging with responsible personnel to resolve urgent issues

Required Qualifications

• Minimum 1 year of experience in technical support
• Experience in network troubleshooting and logs parsing is a plus
• Strong experience with Jira and Confluence
• Upper-Intermediate English proficiency; fluent in Ukrainian or Russian
• Ability to work in shifts, including night shifts