Customer Support Representative

NOW HIRING:

Customer Support Representative – Customer Service Team

Location: Avon, CT

Job Type: Temp-to-Perm

Hours: 10:00 AM – 6:00 PM (35 to 37.5 hours/week based on lunch break)

Compensation: $18.00/hr | Includes Paid Lunch (up to $20/day via DineIn Connecticut)

About the Role:

We are seeking a compassionate, detail-oriented, and organized Customer Support Representative to join our growing Customer Service team. This role is essential in supporting our valued client base, primarily consisting of 65+ Medicare participants. The ideal candidate brings strong communication skills, empathy, and a problem-solving mindset to ensure members receive high-quality service and support.

Key Responsibilities:
• Handle incoming calls and emails with clarity, professionalism, and empathy.
• Provide knowledgeable support regarding Medicare Part D plans and insurance-related inquiries.
• Act as a liaison between members, healthcare providers, pharmacies, and insurance carriers.
• Investigate and resolve claim issues and prescription problems efficiently.
• Accurately document interactions and follow-ups in our systems.
• Navigate databases and relevant websites to retrieve and input information.
• Collaborate with team members to improve processes and resolve complex member concerns.
• Complete required compliance training to meet regulatory standards.

Required Skills & Qualifications:
• Prior customer service experience, preferably in a healthcare or insurance setting.
• Clear verbal and written communication skills.
• Knowledge of insurance terminology, especially Medicare Part D.
• Strong organizational skills and the ability to multi-task.
• Basic proficiency in Microsoft Outlook, Word, and Excel.
• Patience, empathy, and a positive, solutions-oriented attitude.
• Ability to work independently and as part of a team.

Perks & Incentives:
• Paid lunch: Company covers up to $20/day for food delivery via DineIn Connecticut.
• Temp-to-perm opportunity with growth potential.
• Supportive and collaborative team culture.

Additional Details:
• Unpaid lunch break (30 or 60 minutes – your choice).
• Week totals 35 to 37.5 hours depending on lunch duration.
• Compliance training required upon hire.

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