Customer Support Representative

Job Summary

A company is looking for a Booking & Activities Customer Support team member with FareHarbor experience for a seasonal, part-time position.

Key Responsibilities

• Provide customer service through phone and email, assisting with inquiries and bookings for boating excursions
• Monitor social media channels for customer support and feedback, taking action as needed
• Assist in setting up schedules and tours in back-office and booking systems

Required Qualifications

• Experience with FareHarbor is a must
• Familiarity with CRM systems such as Zendesk, Aircall, or Talkdesk is a plus
• Strong computer skills, including proficiency in using multiple browsers and instant messaging tools
• Ability to maintain a positive attitude and work effectively in a fast-paced environment
• Quiet, distraction-free workspace with a reliable Ethernet connection and adequate internet bandwidth