Customer Support Representative

Job Summary

A company is looking for an Associate Customer Support Representative.

Key Responsibilities

• Provide top-tier support via phone, chat, and email to assist customers with software usage
• Troubleshoot technical issues and train customers on software features
• Identify and escalate software bugs and assist with data imports for new customers

Required Qualifications

• Previous experience in customer support, preferably in a SaaS or tech-related role
• Tech-savvy with a strong ability to learn new software quickly
• Natural tendency to find software solutions for business problems
• Experience in building relationships and working closely with customers
• Availability to work during core business hours and participate in rotating shifts