Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who delivers responsive support to users while assisting with implementation projects.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot platform issues and document support cases
• Assist the Onboarding team with site setup and configuration

Qualifications

• 0-2 years in SaaS support or customer service role
• Basic technical comfort with web-based platforms and tools
• Willingness to participate in a fast-paced, high-growth environment
• Bachelor's degree required