Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for the Northeast region.

Key Responsibilities:

• Act as the first point of contact for all customer support inquiries via email, chat, and social media
• Create personalized service experiences for customers and troubleshoot issues with the Order Ahead app and Supply Portal
• Maintain support contacts in Hubspot and collaborate with cross-functional teams to resolve customer issues

Qualifications:

• Passion for customer care and a genuine desire to assist customers
• 1+ years of experience in customer service, support, or success
• Experience with Hubspot and Shopify is a plus
• Computer proficiency and ability to work in a fast-paced environment
• Flexible schedule, willing to work off hours and weekends