Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to enhance customer satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for customers via chat, email, and phone to troubleshoot and resolve concerns
• Educate customers on product usage and develop training materials to enhance their experience
• Proactively track issues, report software bugs, and collaborate with the support team

Required Qualifications

• 1-2 years of experience in a technical customer support role or similar
• Experience with web and mobile applications for effective troubleshooting
• Ability to learn quickly and adapt to new features and product releases
• Resourceful approach to problem-solving and customer interaction
• Empathetic understanding of customer needs and challenges