Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional support to customers and internal teams.

Key Responsibilities

• Engage with customers through phone, chat, and email while adhering to standard operating procedures
• Audit manual payments, generate reports, and manage inbound support requests from third-party vendors
• Document customer interactions accurately and ensure timely resolution of inquiries

Required Qualifications

• High school diploma or equivalent
• Customer service experience preferred
• Ability to work with minimal supervision and carry out instructions effectively
• Ability to maintain confidentiality and de-escalate customer issues
• Close attention to detail with a high degree of accuracy