Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide product support and ensure customer satisfaction.

Key Responsibilities:

• Provide expert technical support to customers, troubleshooting software issues and ensuring a seamless user experience
• Assist in the setup, configuration, and optimization of software for new and existing customers
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests

Qualifications:

• 1-2 years of experience in a technical support role, preferably in a software startup environment
• Experience with structured query language (SQL)
• Ability to adapt quickly and manage multiple tasks in a fast-paced environment
• Familiarity with SaaS platforms and cloud-based software solutions is preferred
• Experience with customer relationship management (CRM) systems such as Zendesk or JIRA is preferred