Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities

• Serve as the front-line representative of the customer service team, effectively communicating with customers regarding support issues
• Track and respond to inbound support issues through various communication channels and assess their severity for prioritization
• Develop product knowledge to assist customers and gather feedback for continuous improvement

Required Qualifications

• 1+ years of experience in a customer-facing technical/software support role, preferably in a SaaS or enterprise software environment
• Working knowledge of database concepts and ability to generate troubleshooting SQL queries
• Experience with customer support tools such as Zendesk or Jira is a plus
• Ability to work effectively with minimal supervision in a team-oriented environment
• Strong time management and prioritization skills