Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist (Remote) to join their Customer Support & Success team.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on software usage and assist during their trial period
• Track customer interactions in Salesforce and contribute to the Support Knowledge-base

Required Qualifications

• 1-2 years of experience in customer support, preferably in SaaS
• Ability to work 9am-6pm EST
• Experience with technology, including web and mobile applications
• Familiarity with Salesforce and Intercom is a plus
• Self-motivated with a growth mentality