Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide a positive customer experience throughout the project process from installation to go live
• Guide customers through the remote installation of Mynt POS systems and assist with menu creation
• Provide technical support and troubleshooting assistance via phone, chat, and email

Required Qualifications

• 2-year technical degree or equivalent experience
• Extensive computer hardware and software knowledge
• Ability to proficiently troubleshoot technical hardware issues
• Experience with Salesforce or other CRM preferred
• Point Of Sale software experience is a plus