Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Field incoming cases and phone calls to identify or resolve issues within client builds of the UKG Product
• Deliver timely solutions to customers while maintaining customer satisfaction
• Document troubleshooting and customer interaction details while managing caseload in adherence to departmental goals

Required Qualifications

• 1+ years of customer support experience
• 2+ years of UKG Workforce Ready experience
• Experience with running payroll and/or applicable systems knowledge (i.e., ADP, Paychex, or similar)
• Knowledge of federal, state, and local employer/employee tax laws and regulations
• Experience with Salesforce Service Cloud or other support ticketing systems