Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer real-time customer inquiries regarding software applications via phone, email, or chat
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide professional customer service and escalate unresolved issues as necessary

Required Qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Ability to multitask and organize workload effectively
• Experience in a real-time customer support center is preferred
• Understanding of web applications using supported browsers