Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems to document their nature
• Provide professional customer service and escalate unresolved issues as needed

Required Qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Ability to multitask and prioritize customer needs
• Experience in a real-time customer support center is preferred
• Understanding of web applications using supported browsers