CX Analyst

Job Summary

A company is looking for a CX Analyst II (MID).

Key Responsibilities

• Analyze messaging data to identify trends and opportunities for improvement
• Develop and maintain dashboards and reports using Tableau and PowerBI
• Create visualizations and deliver data-driven recommendations to stakeholders

Required Qualifications

• Minimum 3 years of experience in a data analysis role
• Advanced proficiency in Tableau for data visualization
• Experience with PowerBI for reporting and dashboards
• Proficient in SQL for data extraction and manipulation
• Programming skills in Python for data manipulation and analysis