Data Analyst II

Job Summary

A company is looking for a Data Analyst (Trust & Safety).

Key Responsibilities:

• Forecast digital contact volume and agent handle times for operational teams
• Develop and inform capacity planning strategies for content moderation and policy enforcement staff
• Design and maintain workforce metrics, reporting, and dashboards

Required Qualifications:

• Proficient in Data Analysis and forecasting
• Experienced in reporting and dashboard development
• Prior experience in Trusts and Safety or similar operations within a digital platform is highly preferred
• Strong collaboration skills with cross-functional teams