Data Analyst

Job Summary

A company is looking for a Data Analyst to support Trust & Safety operational teams.

Key Responsibilities

• Forecast digital contact volume and agent handle times for operational teams
• Develop workforce metrics, reporting, and dashboards
• Collaborate with cross-functional teams to drive data-informed strategies

Required Qualifications

• 4 years of experience as a Data Analyst, preferably in Trust & Safety
• Strong background in forecasting and capacity planning
• Experience in developing metrics and reporting
• Ability to build relationships across diverse teams
• No specific certifications or licenses required