Desktop Support Analyst

Job Summary

A company is looking for a Desktop Support Analyst to join their IT support team in Austin, TX.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues for local and remote end-users
• Administer and troubleshoot Jira and Okta, including user management and access controls
• Manage Mobile Device Management (MDM) solutions and provide user training and documentation

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Proven experience in a desktop support role with strong troubleshooting skills
• Hands-on experience with Jira for issue tracking and project management
• Experience with Okta for user provisioning and authentication
• Strong knowledge of Mobile Device Management (MDM) solutions for both iOS and Android platforms