Desktop Support Analyst

Job Summary

A company is looking for a Desktop Support Analyst to provide technical support to employees.

Key Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices
• Troubleshoot and resolve hardware, software, and network issues in Windows and macOS environments
• Document technical issues and resolutions in the IT service management system

Required Qualifications

• 2+ years of experience in a desktop support or IT helpdesk role
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware components such as desktops and laptops
• Familiarity with Active Directory and Microsoft 365
• Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi)