Digital Customer Success Manager

Job Summary

A company is looking for a Digital Scaled Customer Success Manager (Temp Contract).

Key Responsibilities

• Manage and renew existing customer contracts through digital and direct engagement
• Handle outbound communication to confirm renewals and inbound requests for quotes and documentation
• Collaborate with internal partners to drive customer success and achieve renewal goals

Required Qualifications

• 3-5 years of experience in a customer-facing SaaS business
• Bachelor's degree or equivalent experience
• Experience supporting SaaS technologies within education
• Knowledge of Salesforce or Microsoft Dynamics CRM
• Passionate about a career in education