Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Own ongoing operations within customer accounts, ensuring satisfaction and success
• Lead and mentor the Customer Success team to deliver exceptional service and achieve customer goals
• Collaborate with cross-functional teams to drive customer success and implement best practices

Required Qualifications

• 12+ years of relevant experience in Customer Success or Account Management, with at least 5 years in a leadership role
• Proven experience managing P&L ownership and leading customer success efforts in healthcare technology
• Strong player-coach mindset with the ability to mentor a team while managing key accounts
• Deep understanding of customer success principles and experience managing complex customer accounts
• Solid understanding of AI-driven healthcare platforms and experience with CRM and success management tools