Documentation Platform Manager

Job Summary

A company is looking for a Documentation Platform Manager to oversee the migration and management of its documentation platform infrastructure.

Key Responsibilities

• Lead the migration from Salesforce to a new documentation system, coordinating with stakeholders and managing vendors
• Serve as the primary liaison between technical, content, and platform teams regarding documentation
• Own the documentation platform's operations, roadmap, and performance, including feature prioritization and user management

Required Qualifications

• 8+ years of experience with enterprise-level documentation platforms or knowledge base systems
• Experience managing or migrating structured authoring systems, with a preference for Paligo
• Strong program or project management background with successful cross-functional initiative leadership
• Familiarity with integrating documentation systems into marketing and product tech stacks
• High-level technical literacy to translate business requirements into platform configurations