Engineering Manager

Job Summary

A company is looking for a Manager, Tier 3 Support Engineering.

Key Responsibilities

• Lead a team of engineers to ensure seamless incident resolution and customer issue escalation
• Partner with Customer Support teams to resolve complex customer issues and manage incident processes
• Collaborate with cross-functional teams to identify process improvements and enhance team efficiency

Required Qualifications

• Experience in operational excellence and incident management
• Strong leadership skills with the ability to bridge technical and customer needs
• Proven systems thinking and ability to identify root causes for improvements
• Experience in developing engineering talent and building team capabilities
• Background in leading SRE-like functions and implementing proactive reliability practices