Enterprise Application Support Technician

Job Summary

A company is looking for an Enterprise Application Support Technician.

Key Responsibilities:

• Serve as the first point of contact for associates, providing high-level customer service
• Document and resolve reported issues while utilizing a ticketing system
• Collaborate with IT teams and maintain an understanding of corporate policies and procedures

Required Qualifications:

• 0-2 years of relevant experience in a technical call center or comparable education preferred
• Basic SQL knowledge is required
• Experience with call/chat interfaces and ticketing systems is ideal
• Familiarity with software development in languages such as UniBasic, Java, React, or Python
• Experience with Oracle Cloud Infrastructure and Microsoft Office products is preferred