Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to enhance customer satisfaction and drive growth in strategic accounts.

Key Responsibilities

• Support onboarding, training, and adoption of services for Enterprise customers
• Build and maintain relationships with customers, serving as a trusted advisor
• Conduct regular reviews to ensure customer retention and strategic alignment

Required Qualifications

• 5+ years of experience in Enterprise Customer Success within B2B SaaS, preferably in healthtech
• Experience managing accounts with over $3M ARR
• Familiarity with Salesforce CRM and customer success tools
• Ability to navigate complex client relationships and drive retention
• Experience in commercial negotiations and contract restructuring