Enterprise Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) - Enterprise.

Key Responsibilities

• Own the long-term success of enterprise customers post-implementation
• Build relationships with franchisors and multi-unit operators while leading outcome-driven QBRs
• Identify opportunities for product growth and collaborate with internal teams to address enterprise needs

Required Qualifications

• 5+ years of experience in enterprise CSM or strategic account management, preferably in B2B SaaS
• Strong executive communication skills with a focus on metrics and strategy
• Ability to thrive in ambiguity and build structure from scratch
• Fast learner with deep customer empathy for both frontline and executive perspectives
• Bonus: Experience with SMB tech adoption in multi-location businesses or franchises