Entry Level Customer Service Representative

Job Summary

A company is looking for an Entry Level Customer Service Representative.

Key Responsibilities

• Engage callers in friendly conversations while collecting and inputting lead information into the client's CRM
• Follow account-specific instructions, including scripted verbiage and appointment scheduling
• Manage call outcomes accurately while providing exceptional customer service and meeting productivity goals

Required Qualifications

• 1+ years of experience in a customer-facing role
• Ability to type 30 wpm with 94% accuracy
• Fluency in reading, writing, and speaking English
• Experience managing both inbound and outbound calls
• Willingness to undergo and pass a criminal background check