Entry-Level Franchise Account Manager

Job Summary

A company is looking for a Franchise Account Manager to support franchisees and enhance client satisfaction in the digital marketing space.

Key Responsibilities

• Provide front-line customer service and support to franchisees, addressing queries and enhancing satisfaction
• Assist in onboarding new franchise locations and act as a liaison between corporate and franchises for process updates
• Collaborate with internal teams to manage projects, ensure timely communication, and maintain accurate status reports and billing summaries

Required Qualifications

• Bachelor's degree in marketing, business, communications, or a related field
• Minimum 1 year of account services experience in digital marketing or relevant internship experience
• 1+ years of sales or customer service experience
• Experience with project management systems such as Outlook, Slack, Monday, and Google Suite
• Exposure to franchise or multi-location marketing