Exceptions Specialist

Job Summary

A company is looking for an Exceptions Specialist who will manage transportation service requests and monitor service trends.

Key Responsibilities

• Ensure accurate trip data input and resolution according to service guidelines
• Manage the denial and appeal process while overseeing phone activity for quality and efficiency
• Investigate issues related to service use and report any abusive or fraudulent situations to management

Required Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years previous contact center customer service experience