Expedient Data Centers – Entry-Level IT Support Associate – Boston, MA

Job title: Entry-Level IT Support Associate

Company: Expedient Data Centers

Job description: Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Boston, Massachusetts data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

The Schedule and Shift Premium: This position operates on a regular schedule of Monday through Friday from 8am to 4:30pm EST and includes an additional bonus, paid out upon completion of the initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: the hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of the hourly rate of pay can vary depending on market and shift and will be between $14.00 and $20.00 per hour.

PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.

Responsibilities of the IT Support Associate:
• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols — for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Minimum Qualifications of the IT Support Associate:
• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens

Physical Tasks/Demands:
• Sitting – stationary/seated position during the workday in order to check in visitors
• Walking – must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
• Lifting – frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
• Dexterity – must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

BENEFITS TO WORKING FOR EXPEDIENT: We place a high value on learning and staying agile in the technology arena. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, plus top-tier, affordable medical, dental, vision insurance, as well as 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.

To apply, please submit your resume and a cover letter explaining your interest.

If this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.

Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.

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Expedient is an equal employment opportunity employer and does not discriminate against qualified applicants on the basis of race, color, religion, national origin, gender, age, disability or any other protected status.

I understand that if hired by Expedient, I will be required to present proof of identity and employment eligibility as a condition of employment.

I understand that this application will be considered active for a period of six months.

I understand that I will be subject to a criminal background check if offered employment with Expedient.

I also understand that Expedient requires a pre-employment drug screen as a condition of employment. The company prohibits the workplace use or possession of illegal drugs or alcohol or reporting to work under the influence of illegal drugs or alcohol. The company also prohibits the misuse of prescribed drugs. I understand that Expedient requires a criminal background check as an additional condition of employment.

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I understand that if hired, my employment with the company will be for an indefinite duration and will be terminable at will; just as I am free to resign at any time, Expedient reserves the right to terminate my employment at any time, with or without cause, and with or without notice.

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Expected salary: $14 – 20 per hour

Location: Boston, MA

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