Financial Aid Customer Service Representative

Job Summary

A company is looking for a Financial Aid Customer Service Representative.

Key Responsibilities

• Answers incoming calls and addresses questions and concerns
• Accurately records and posts financial aid documentation to student records
• Maintains FERPA compliance while performing assigned duties

Required Qualifications

• High school diploma or equivalent
• One to three months of related experience and/or training in Financial Aid or a related field
• Knowledge of university guidelines and academic terminology
• Basic computer skills, including Microsoft Office
• Knowledge of basic mathematics