Florida Licensed Care Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Performs outreach to members to assist with care plans and connect them to health plan and community resources
• Acts as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of health plan activities and resources
• Ability to address Social Determinants of Health (SDOH) needs
• For Florida-Sunshine Health Plan, all interactions with members are conducted telephonically