Genesys Developer

Job Summary

A company is looking for a Genesys Developer to enhance and optimize their cloud-based customer engagement platform.

Key Responsibilities

• Design, build, and maintain interaction flows in Genesys Cloud CX Architect across various communication channels
• Implement automated workflows and optimize speech recognition and NLU capabilities
• Collaborate with internal teams to define requirements and deliver enhancements for contact center operations

Required Qualifications

• Minimum 2 years of hands-on experience with Genesys Cloud CX Architect
• At least 5 years of experience in contact center operations
• Proficient in IVR and call flow components, including DTMF and text-to-speech
• Skilled in using REST APIs and JSON-based services within Genesys
• Experience with environment migrations within the Genesys ecosystem