Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Lead and mentor a team of Client Partners, fostering a customer-centric culture
• Develop and execute a comprehensive customer success strategy to drive product adoption and client retention
• Oversee senior-level client relationships and ensure clients achieve their operational and financial goals

Required Qualifications

• 8+ years in Customer Success or related leadership role, preferably in SaaS or HealthTech
• Bachelor's degree in Business Administration, Healthcare Administration, or related field
• Proven ability to lead customer-facing teams and implement successful customer success strategies
• Familiarity with the US healthcare ecosystem and its business drivers
• Exceptional leadership capabilities and a strategic, data-driven mindset