Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Assist patients with questions regarding medical statements and process payments through calls
• Make outbound courtesy calls to ensure patients receive their statements and address account inquiries
• Maintain quality customer service while adhering to company policies and procedures

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• One year or more of customer service support experience over the phone in a remote setting
• Experience in a high-volume call center environment
• Familiarity with healthcare terminology
• Ability to work both independently and as part of a team