Healthcare Customer Service Representative

Are you looking for a rewarding career in healthcare? Networks Connect Professional Staffing is hiring Healthcare Customer Service Representatives to join a leading healthcare system in Indianapolis! This team plays a vital role in providing outstanding patient care, scheduling appointments, and assisting with financial clearance. PLEASE NOTE: This role requires 4-6 weeks of on-site training in Indianapolis, IN. After the completion of training, the role is 100% remote.

What You’ll Do:

· Answer inbound calls from patients regarding appointment scheduling, prescription refills, and general inquiries

· Schedule patient appointments accurately across various clinics and specialties

· Provide insurance verification and prior authorization support for procedures and surgeries

· Educate patients on financial options, including self-pay, billing, and payment plans

· Meet department quality and productivity metrics while delivering exceptional service

What We’re Looking For:

· High School Diploma or equivalent (Required)

· 1-Year of Inbound Call Center Experience (Required)

· Strong communication and problem-solving skills

· Ability to multitask and work with attention to detail

Why Join Us?
• Gain valuable experience and training to enhance your career in healthcare.
• Be part of a supportive and dynamic team environment.
• Enjoy opportunities for career growth within a large healthcare network.

Job Types: Full-time, Contract

Pay: $16.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):
• This position offers a pay rate of $16 per hour. Are you comfortable with this pay rate?

Experience:
• Inbound Call Center: 1 year (Required)

Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:
• Indianapolis, IN 46219 (Required)

Ability to Relocate:
• Indianapolis, IN 46219: Relocate before starting work (Required)

Work Location: In person