Healthcare IT Support Specialist

Job Summary

A company is looking for a Revenue Cycle Support Specialist to provide support for clinicians and assist with clinical application needs.

Key Responsibilities

• Respond to clinician support needs regarding scheduling and EMR application issues
• Provide advanced application support for athenaOne EHR and collaborate with IT partners on releases
• Maintain support documentation and monitor events to establish communication protocols with clinical stakeholders

Required Qualifications

• Bachelor's Degree or equivalent experience in a Healthcare IT support setting
• Proven experience using EHR/practice management tools such as AthenaOne
• 3-5 years of call center experience related to clinician support
• Experience with Jira, ServiceNow or other service desk ticketing applications
• HIPAA certified