Help Desk Analyst

Job Summary

A company is looking for a Help Desk Specialist.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Assist customers with inquiries and resolve technical problems efficiently
• Document and track support requests and resolutions in the ticketing system

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience
• Ability to work in a remote environment
• Contract employment type
• Associate level seniority